TrustReviews

UK

Easy Start failed.

Ordered Easy start flex on July 31, installed on August 15. On September 15 inside temperature raised to 80 deg c. Realized that upstair AC not working. Upon inspection found that Easy Start flex leaking brown liquid, this shorted run capacitor. Had to call HVAC guy spend more than $300 bucks to repair. Requested full refund. I would give 0 stars if possible. This product is not matured, lot of issues reported. Do not buy. Luckily did not blow my compressor.

United States

Owner replied:

We are truly sorry for the inconvenience this has caused. The underperforming component has since been isolated and resolved. Our product comes with a 2-year built-in warranty, no registration is required. We have you covered if needed.

10

Nicolas Buthay

Dead after a few weeks

I was so happy when I installed and it cut down the starting amps significantly, less noise. I thought the almost 400 bucks had been well spent. Fast forward 4 weeks, wife asking why the house is so hot. Came back home, checked the unit, brown liquid all over. I googled "Micro Air Easy-Start Flex failure", found out I am not alone. Just go read the reddit page. At first I opened a service ticket to see if micro-air would send me a replacement, until I went down the rabbit hole of all the sudden failures everyone else is having on these units, all units failing within a few weeks. Micro Air knows this and they didn't care sending a recall. Many users are posting the interactions with tech support. They know about this and they are just waiting for people to reach out instead of proactively owning their mistake. I was still on the Amazon return window, I've already placed the return order, dropping it off tomorrow.

United States

Owner replied:

Hi Nicolas, Thank you for your feedback but apologize for the issue you had with our EasyStart Flex product. As with new product releases, some minor issues may require attention. However, our technical support team has proactively worked with those customers to resolve any problems that have surfaced, including in very isolated incidents. All isolated issues have since been resolved. Our product comes with a 2-year built-in warranty, no registration is required. We have you covered if needed.

10 4

Ruben D Marini

Worked 2 seasons

Installed on my 3 ton A/C to avoid tripping my inverter on a compressor startup high inrush current. Beautifully solved the problem. Lowered the startup current from 84 to 26A. But this summer the compressor would not start. After a $300 emergency call to an A/C serviceman, it was determined that the unit had failed. So I was forced to rewire the A/C unit back to grid supply, which at current electricity prices it costs me a bundle

Canada

Owner replied:

Hi Ruben, We're sorry to hear about the issue you experienced with our product. Our model includes a Bluetooth diagnostics feature for easy troubleshooting and remote technical assistance. We highly recommend sending the error details to our team for further review. Even though you mentioned you have already disconnected the product, we are here to assist if you decide to reconnect it and troubleshoot any problems. Technical Support: https://www.micro-air.com/SupportRequest

16 1

Shawn Cable

Lasted 6 Months - Seems Common

Easy install and worked great for six months. Then the dreaded cap explosion of oil inside the unit and the voltage error. This prevents the compressor from starting up. However, does not stop the fan from coming on or the air handler to turn up. Hot air blowing for hours because the temperature inside the house was going up vs going down and the thermostat kept it all going. Ive contacted technical support and am currently in review for a replacement device. My concern is will this only last 6 months as well. I use it in conjunction with a Generac in Florida, so I need a bulletproof solution and Im growing concerned at the longevity of these units. I would like to state that the personnel at Micro Air are very nice and helpful. A shining star in a sea of black!

United States

Owner replied:

Hello Shawn, Thank you for being a Micro-Air customer. We apologize for any inconvenience this may have caused. The component issue has been resolved, and glad to hear that our customer support team sent out a replacement. Please remember that all our products come with a 2-year warranty. If you have any questions or concerns, don’t hesitate to contact us.

2

John

Does not work, Support does not work

I bought this unit and installed it on a new A/C unit. When the A/C was installed the breaker tripped durning start up. Checked all connections and tried again with the same result. Contacted the A/c manufacturer and they said to contact micro-air, who asked for photos. Sent all requested information. While waiting for a response I uninstalled the easy start and the A/C worked just fine. Response from support came which said, "Install per the diagram"! No further comments or help. I reinstalled the unit and had an electrician check the 4 connections, and again the breaker trips consistently. Removed it again and the AC works fine. Declared this unit is junk. I would give it 0 stars if I could - and 1 star for the support, because they did actually get back to me even though their response was junk like their unit. Very disappointed to have wasted a lot of money.

Colombia

Owner replied:

Hi John, We apologize that the product did not function properly with your system. Our EasyStart soft starter includes an error diagnostics feature for troubleshooting, and you have the option to send the information to our technical support team for assessment. We are sorry again that the installation was not successful. We will be sharing your feedback with our technical support team.

6 3

Danny Edward Coffey

Replacement for a Micro-air ASY-368

The original unit only lasted 3 years I am hoping for better with this one, the old unit died suddenly and completely.

United States

2 1

Brian Loughrige

Works Great - Now I’m Selling Them

I own a small HVAC company in Mississippi and now have a portable generator with 9500 operating watts or 39.58 amps. My crusty 10 seer condenser had 60 amps inrush on start up before settling down. Now with my ASY-398-X1S-BL starting amps are 20-25 before settling to 18 amps. I was able to install the box in my condenser electrical panel and the installation was simple. I look forward to offering these to my customers. Thank you Micro-Air for this great product and opportunity!

4

Aaron Saunders

3

Ryan Lutz

This thing is incredible

Went from 107 LRA on my 4 ton AC to 32.1 peak amps. Was relatively straight-forward to install by someone who really doesn't have too much of a clue about HVAC stuff. Can now power my AC with a portable generator and couldn't be happier. Great product, and the bluetooth is an absolutely brilliant touch.

3

Jay Brown

Houston

Living in Houston TX you need AC, and a backup generator. During hurricane Beryl we were without power for almost two weeks. The generator working, but definitely bogged down when we ran the 3.5t unit (only ran one unit). Just had two flex soft starts installed on 3.5 and 5t Carrier units. They are audibly smoother. Fingers crossed.

United States

4