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52 reviews

Ruben D Marini

Worked 2 seasons

Installed on my 3 ton A/C to avoid tripping my inverter on a compressor startup high inrush current. Beautifully solved the problem. Lowered the startup current from 84 to 26A. But this summer the compressor would not start. After a $300 emergency call to an A/C serviceman, it was determined that the unit had failed. So I was forced to rewire the A/C unit back to grid supply, which at current electricity prices it costs me a bundle

Canada

Owner replied:

Hi Ruben, We're sorry to hear about the issue you experienced with our product. Our model includes a Bluetooth diagnostics feature for easy troubleshooting and remote technical assistance. We highly recommend sending the error details to our team for further review. Even though you mentioned you have already disconnected the product, we are here to assist if you decide to reconnect it and troubleshoot any problems. Technical Support: https://www.micro-air.com/SupportRequest

7 1

John

Does not work, Support does not work

I bought this unit and installed it on a new A/C unit. When the A/C was installed the breaker tripped durning start up. Checked all connections and tried again with the same result. Contacted the A/c manufacturer and they said to contact micro-air, who asked for photos. Sent all requested information. While waiting for a response I uninstalled the easy start and the A/C worked just fine. Response from support came which said, "Install per the diagram"! No further comments or help. I reinstalled the unit and had an electrician check the 4 connections, and again the breaker trips consistently. Removed it again and the AC works fine. Declared this unit is junk. I would give it 0 stars if I could - and 1 star for the support, because they did actually get back to me even though their response was junk like their unit. Very disappointed to have wasted a lot of money.

Colombia

Owner replied:

Hi John, We apologize that the product did not function properly with your system. Our EasyStart soft starter includes an error diagnostics feature for troubleshooting, and you have the option to send the information to our technical support team for assessment. We are sorry again that the installation was not successful. We will be sharing your feedback with our technical support team.

3 3

UK

Easy Start failed.

Ordered Easy start flex on July 31, installed on August 15. On September 15 inside temperature raised to 80 deg c. Realized that upstair AC not working. Upon inspection found that Easy Start flex leaking brown liquid, this shorted run capacitor. Had to call HVAC guy spend more than $300 bucks to repair. Requested full refund. I would give 0 stars if possible. This product is not matured, lot of issues reported. Do not buy. Luckily did not blow my compressor.

United States

Owner replied:

We are truly sorry for the inconvenience this has caused. The underperforming component has since been isolated and resolved. Our product comes with a 2-year built-in warranty, no registration is required. We have you covered if needed.

Nicolas Buthay

Dead after a few weeks

I was so happy when I installed and it cut down the starting amps significantly, less noise. I thought the almost 400 bucks had been well spent. Fast forward 4 weeks, wife asking why the house is so hot. Came back home, checked the unit, brown liquid all over. I googled "Micro Air Easy-Start Flex failure", found out I am not alone. Just go read the reddit page. At first I opened a service ticket to see if micro-air would send me a replacement, until I went down the rabbit hole of all the sudden failures everyone else is having on these units, all units failing within a few weeks. Micro Air knows this and they didn't care sending a recall. Many users are posting the interactions with tech support. They know about this and they are just waiting for people to reach out instead of proactively owning their mistake. I was still on the Amazon return window, I've already placed the return order, dropping it off tomorrow.

United States

Owner replied:

Hi Nicolas, Thank you for your feedback but apologize for the issue you had with our EasyStart Flex product. As with new product releases, some minor issues may require attention. However, our technical support team has proactively worked with those customers to resolve any problems that have surfaced, including in very isolated incidents. All isolated issues have since been resolved. Our product comes with a 2-year built-in warranty, no registration is required. We have you covered if needed.

9 2