Joe DiCarlo

Case # 20705
This is the second burn out I have had in the last year. I have done every thing you have asked me to do to resolve this issue. The white pigtail is becoming shorter and shorter as you can see in recent photo 7/23/2024 I hade talked to at micro air this morning that helped me. She said someone would get back to me as I explained the situation. There is a problem somewhere, and I really need help to resolve this what could be wrong. Really need someone to respond in technical support .
ionicons-v5-n United States
Owner replied:

Hi Joseph, thank you for the feedback, we have noted that while our product is functional, the start-up amps may not be as low as desired. We have reopened the case for a follow-up call with our support team. Thank you for your continued support.

Ever Escobar

Easy start đź‘Ś love it. worth the money
Easy to install instructions Easy to follow Easy start flex home
ionicons-v5-n United States

Jay Brown

Houston
Living in Houston TX you need AC, and a backup generator. During hurricane Beryl we were without power for almost two weeks. The generator working, but definitely bogged down when we ran the 3.5t unit (only ran one unit). Just had two flex soft starts installed on 3.5 and 5t Carrier units. They are audibly smoother. Fingers crossed.
ionicons-v5-n United States

Ronald Brunette

Awesome Device!
My A/C company installed this on my Ruud 3.5 ton A/C today. My unit had a LRA starting draw of 110 amps. After the Easy Start Flex went through the learning process the starting amp on his meter showed 33 amps the microair app concurred. Waiting for my 11,000 watt inverter generator to arrive, should run the unit without issue!
ionicons-v5-n United States

Dave B

Works Great w/ 3-ton A/C and a Genset
I installed the EasyStart Flex in my 3-yr old, 3-ton HVAC compressor. The work took me about 90-minutes start to finish. The EasyStart Flex fit nicely under the corner-cover where the electrical components are. This house also has a 22kw Generac backup generator, and it could barely* start the A/C compressor. I couldn't measure the actual load demand but per the data label on the Compressor unit, the LRA current load is 81.4 amps. The image attached here shows two actual load snap shots, post-install, from the (wonderful!) EasyStart App. There are two screen shots. On left, is the EasyStart when it is supplied power from street utilities. The HVAC compressor now draws max of 20.8 amps (!!). On right, is the same EasyStart when it is supplied power from the Home Generator. The compressor now pulls 26.2 amps, a reduction of more than 65% from the rated LRA current load of 81.4 amps. I'm not surprised it's a little higher on geneset (technical reasons for this). Last, and while subjective, I note what others have noted - the compressor seems to run more quietly, post-installation, than it did before install.
ionicons-v5-n United States

Gregory Stoyakevytch

Awesome solution
Easy installation, this was installed on existing 3 ton unit that is 24 years old, have been monitoring starts for 11 days now, this is a product that delivers all that is advertised. Overall reduction in rush amperage of 56%. 65 to 28.3 amps reduction…..Quieter, no dimming of lights, works excellent with a small portable generator, MADE IN USA what is not to like…..For me to say that I am extremely pleased is actually an understatement….getting ready to order another one for my good friends who were unaware that a product like this exists…..I am originally from Hightstown and am now in NC, proud to give you my business….
ionicons-v5-n United States

Nicolas Buthay

Dead after a few weeks
I was so happy when I installed and it cut down the starting amps significantly, less noise. I thought the almost 400 bucks had been well spent. Fast forward 4 weeks, wife asking why the house is so hot. Came back home, checked the unit, brown liquid all over. I googled "Micro Air Easy-Start Flex failure", found out I am not alone. Just go read the reddit page. At first I opened a service ticket to see if micro-air would send me a replacement, until I went down the rabbit hole of all the sudden failures everyone else is having on these units, all units failing within a few weeks. Micro Air knows this and they didn't care sending a recall. Many users are posting the interactions with tech support. They know about this and they are just waiting for people to reach out instead of proactively owning their mistake. I was still on the Amazon return window, I've already placed the return order, dropping it off tomorrow.
ionicons-v5-n United States
Owner replied:

Hi Nicolas, Thank you for your feedback but apologize for the issue you had with our EasyStart Flex product. As with new product releases, some minor issues may require attention. However, our technical support team has proactively worked with those customers to resolve any problems that have surfaced, including in very isolated incidents. All isolated issues have since been resolved. Our product comes with a 2-year built-in warranty, no registration is required. We have you covered if needed.

Arthur Guerrero

Reduced Inrush Amps from 138-->28!
I got this to reduce max amps on my 5Ton American Standard HVAC as part of a solar battery backup project. The goal was to get my max inrush under 50 Amps, and ideally under 30. In HVAC, I learned the term is LRA which stands for locked rotor amps. I consider myself pretty handy, but not at all a pro. I had to watch a couple of youtube videos a few times, but the install was very straightforward once all the wires were identified, and connectors were obtained. The app is primitive, but gets the job done. I went though the trouble of getting an amp meter to take measurements because I'm a skeptic. But the App will give you the max amperage at start up without having to buy a clamp meter capable of measuring inrush.
ionicons-v5-n United States

R Heath

Better than expected
Home heat pump (Heil HCH6 3 ton) LRA prior to installation 85; after installation 19.4. Tech support thru Messenger was outstanding! My igen11000dfc with 50Amp connection handles the load now like a champ. Thank you Micro Air
ionicons-v5-n United States

Aaron Saunders

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