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Hi Ruben, We're sorry to hear about the issue you experienced with our product. Our model includes a Bluetooth diagnostics feature for easy troubleshooting and remote technical assistance. We highly recommend sending the error details to our team for further review. Even though you mentioned you have already disconnected the product, we are here to assist if you decide to reconnect it and troubleshoot any problems. Technical Support: https://www.micro-air.com/SupportRequest