End-user
I do NOT have any affiliation with Active Controls but this plug-in soft start is nothing less than great. As part of the Whole House kit, it allows for us to use everything and never skip a beat. Milton was like nothing ever happened. I also just had to know if it would start my 5-ton AC - AND IT DID, using a Duromax XP13000HX on gasoline. It did not give the same reduction as the wired in ACS4W40 (of 76-77%) but it still worked. The takeaway from that is I fully believe that the ACS50PS will work with smaller AC units, saving lots of money for those that must pay for someone to install a soft start AND still be able to use the washer, and dishwasher, etc. Here is a BONUS - the ACS50PS comes with a 5 YEAR WARRANTY, not 12 months. The ACS50PS also has EMS that allows the user to see how much power is being used and on which leg, frequency, voltage, etc. Originally designed and marketed for RV use, it works extremely well in a residential power outage situation. This thing is the Cat's Meow! Thank you Active Controls LLC!
ionicons-v5-n United States
Workes exactly as described
I was hesitent to purchase at first due to the cost, but factor in the cost of individual Softstarts for each AC, installation if not completed yourself, surge protector + ems, and in the end it essentially costs the same as the ActiveStart 50AMP. I tested both a Coleman Mach 15 and a Mach 3+ (13k btu version), one at a time while on a single 15amp 120v receptical and they both functioned perfectly. I have yet to try it on a 30amp with both running, but I don't doubt that they will. The app seems to function well, and being a techie, I enjoy seeing the voltages, amps, watts, etc change based on what is running. As a side project, I am also investigating using this with the 50amp hookup at my house since I run a manual lockout transfer switch for a generator. I have a new, high efficiency 4 ton heatpump I'd like to start on a 30amp hookup from the generator. To test this, I need to purchase a 30amp L14-30P Plug to 50 Amp 4-Prong 14-50R Adapter cord yet.
Does what it says
Our soft start 50 AMP Surge Protector does exactly as it says so. We have a 2024 Grand Design Reflection 150 270 BN with 2 a/c's. While plugged into a 30 amp pedestal at a camping site, we can run both airs and quite a few lights. With one a/c we can also run the microwave as well as a electric hot water heater for tea. While mooch docking, we can run 1 a/c while plugged into a 15 amp plug at a house. We had a 50 amp plug added to the side of our house and when I plugged in the surge protector to check after installation, I got a light issue that showed the electrician had reversed the wires when installed. Easy to fix, but I would have never know this without the Active Control surge protector. It is expensive, but quality, safety, and convenience before price.
ionicons-v5-n United States
Don't let the price tag scare you!!
Going from no soft start to this unit is like night and day! I bought it to use with 3500w inverter generator. My generator had a terrible time trying to get my AC to start. Once this soft start was up and running the generator never bogs down and I don't see the massive voltage drop I was seeing. I wish I bought one for my last camper. I will buy an Active Start unit for my next RV as well. Also, you will never see customer support from any other soft start company like you will see from this company. When installing I had a question on a Saturday afternoon. I called thinking I would leave a voicemail for them to call me back and they answered! Walked me through my questions and it's been great since. Again, I will buy another Active Start unit for my next RV!
ionicons-v5-n United States
Superb Customer Service
It would take volumes to express how fabulous this company is. I have two of their products which overcome power-control isssues in our RV. So, yes, the products are great. But most impressive (and virtually non-existent any more nowadays) is the ABSOLUTELY SPECTACULAR CUSTOMER SERVICE accessibility of the owner/inventor (Thomas) and his staff. As mentioned, I could write several pages with details about how impressive these people are at answering questions, accommodating my own idiosyncrisies, and their persistent follow-up on all the above. Repeat, nevermind for a moment that the products are fabulous for what they allow one to accomplish technically, you simply won't find a better group of people to do business with.
ionicons-v5-n United States
End user
The whole home kit is the cats meow! Almost 80% on my 5-ton with the ACS4w40 (31a from 122a). The plug-in unit handles everything else. It alone is a hell of a value, with 2 soft starts in one and monitor and surge protection. Your mileage may vary but that ACS50 plug-in was even able to start my 5-ton AC. I know fon certain that if a friend or family member was in need I would be able to bring my ACS50PS and even run their smaller AC units. I highly recommend their products. They’re serving to none. Be prepared for the next storm season. It’s worth every penny ! The wife was never phased that we were on backup power for 3 days.
ionicons-v5-n United States
Soft Start 50 Amp also does 30 Amp magic
I have the 50 Amp soft start and it will run 2 of my AC's when I'm on a 30 amp service. Also I can run all 3 of my AC's when I connect my two generators in parallel. I tried to run them with just a power protector and it would throw a breaker on one of the generators. I'm using 2 Champion 4500 watt generators. This device will really help when I need to boon dock. I am constantly trying to let others know they don't have to install soft starts on their AC's anymore. I've been using the product for 6 months with no issues.
ionicons-v5-n United States
Very dissatisfied
I bought this about 4 months ago. I used it per directions with the grounding plug. Constantly faulted out even when I wasn't running the A/C & God forbid trying to run the microwave. Called customer support & got the run around saying it was my 7500w generator. I tried 3 different generators & it still faults. As soon as I asked how to return this thing they stopped answering my emails or put me on hold 20 mins. Paying this much for a useless product, boy I won't forget this mistake.
ionicons-v5-n United States
Owner replied:

Hello Daniel, We are sorry for this inconvenience this may have caused. Please be aware if you purchased our unit from another dealer since we do have other companies selling our products. We were unable to find your order or any emails that you might have sent, please email [email protected] and we'd be happy to help with the situation. We take our customer care very seriously and are always here to help.

Soft Start 50amp
They started off with problems with reliability problems as on would expect with a new product, I've had to send mine back for the 4th time in the first year of ownership, the support is wonderful and each time they have been great at solving the problem. I realize that the "bugs" in manufacturing such an innovative product are difficult, and I'm sure these problems will straighten themselves out!
ionicons-v5-n United States
Wow
Let me be the first to brag on this product and even more valuable today, the customer service these guys give. First the product, works flawlessly and allows me to run basement AC and roof AC on my 5500 Onan generator. Shezaam!!! Secondly, I had a snafoo with my purchase and quickly, made everything perfect and in a timely manner!! 10 stars wouldn't be enough!! Good job active start!!
ionicons-v5-n United States
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