It would take volumes to express how fabulous this company is. I have two of their products which overcome power-control isssues in our RV. So, yes, the products are great. But most impressive (and virtually non-existent any more nowadays) is the ABSOLUTELY SPECTACULAR CUSTOMER SERVICE accessibility of the owner/inventor (Thomas) and his staff. As mentioned, I could write several pages with details about how impressive these people are at answering questions, accommodating my own idiosyncrisies, and their persistent follow-up on all the above. Repeat, nevermind for a moment that the products are fabulous for what they allow one to accomplish technically, you simply won't find a better group of people to do business with.
They started off with problems with reliability problems as on would expect with a new product, I've had to send mine back for the 4th time in the first year of ownership, the support is wonderful and each time they have been great at solving the problem. I realize that the "bugs" in manufacturing such an innovative product are difficult, and I'm sure these problems will straighten themselves out!
Our soft start 50 AMP Surge Protector does exactly as it says so. We have a 2024 Grand Design Reflection 150 270 BN with 2 a/c's. While plugged into a 30 amp pedestal at a camping site, we can run both airs and quite a few lights. With one a/c we can also run the microwave as well as a electric hot water heater for tea. While mooch docking, we can run 1 a/c while plugged into a 15 amp plug at a house. We had a 50 amp plug added to the side of our house and when I plugged in the surge protector to check after installation, I got a light issue that showed the electrician had reversed the wires when installed. Easy to fix, but I would have never know this without the Active Control surge protector. It is expensive, but quality, safety, and convenience before price.
I have the 50 Amp soft start and it will run 2 of my AC's when I'm on a 30 amp service. Also I can run all 3 of my AC's when I connect my two generators in parallel. I tried to run them with just a power protector and it would throw a breaker on one of the generators. I'm using 2 Champion 4500 watt generators. This device will really help when I need to boon dock. I am constantly trying to let others know they don't have to install soft starts on their AC's anymore. I've been using the product for 6 months with no issues.
Works straight for the air conditioner on the houseboat. Single RV Air. When the AC cycles it seems much easier on the generator. Whenever I had a question, the guy always called back. Great customer service. I hope they find me a refurbished small unit for 120 V.
I just got the device and the first chance to use it will be the last week of May.....I have no reason to believe that it won't work like the YouTube reviews have suggested