We had a different Arm’s Reach co-sleeper model for our daughter 11 years ago & loved it! I was determined to buy another Arm’s Reach for our son. Long story short, I bought this ahead of time because they were out of stock for so long. We finally put it together when our baby was born and were so disappointed. Screws were missing (which to me for the $$ should NEVER happen) and the mattress is like sleeping on a piece of wood! My son HATES it! Despite lack of use customer service would not do a refund because it’s beyond 30 days. And beware, if you don’t like it within the 30 days they still charge a 25% re-stocking fee! $60... I was then rudely hung up on (promise I was not rude myself, only disappointed on the phone).

I was hopeful about this bedside bassinet because it scoots under the bed, looks nice, and is recommended by one of my favorite scientists (Dr. James McKenna). However, after assembling and using it for 2.5 months, I have determined that it's not a good product - for several reasons. First, it wobbles really bad, making it feel like a cheap product with poor design. Second, the mobile looks/feels cheap too. Not only that, but the toys that are included on the mobile are not developmentally appropriate. Where's the black/white high-contrast objects that are facing TOWARD the newborn's face to be appealing? Third, our bed and mattress are standard height and it barely fits under the bed on the highest option. We'd have to buy extenders to make it really work. At the moment, our baby slides to one side because the bed is slanted (due to it not fitting under/on top of our mattress). And finally, the music box has extremely limited options and runs out of batteries quickly. You also can't tell what volume you're on or which tune you've chosen unless you cycle through using the buttons. Come on... get with modern technology, Arm's Reach! Seems like this product didn't go through sufficient quality control and testing with actual parents. DON'T BUY. YOU'LL REGRET IT!

How do you wash this bassinette ? Please help!!