We were highly recommended the Arms Reach Mini Ezee 3-in-1 Co-sleeper and were so excited to receive it for our baby shower! On our initial use, we were excited about the co-sleeper for its convenience and mobility. However, soon after setting it up, we weren't able to get one of the arms to lock. After disassembling and assembling it for our first trip, another two arms were unable to lock. Now, we are concerned for our child's safety as the arms could cause the bassinet to collapse. We have tried to contact Arms Reach via phone and mail on a regular basis for the last month, but have not received any response back. Their phone lines default to a busy line, no matter what time of day we call. And no one responds to both our voice mails and writing. Although there is a warranty promised, it is unable to be upheld due to lack of customer service. Buyer beware! Although the product seems to be very capable, the inherent defect makes it a very dangerous product for any child, and the corporate communication is incredibly lacking.

I wanted to love this bassinet! We used it for our first child for four months with no issues. Our second baby was born and we used it for two months with no issues, until one morning when baby awoke there was a deep dent where her head was resting. It concerned me that it dented so quickly, when it had been fine prior to that. I put her head at the other end the next night and it was dented by morning. After multiple calls and emails to the company with pictures of the defective mattress, they would not replace the mattress for me. I would not recommend this product or company. The bassinet only got six months of use out of it before it was very unsafe for a baby to sleep in. I now have to find another place for my little one to sleep that is safe if she rolls over. Baby gear is not cheap! Save your money and go with a brand that will guarantee their products longer than six months! They probably won’t post this on their website, so I’m writing reviews every place I can to warn new parents that this mattress is unsafe and not worth the investment!