I purchased this heavy duty picnic table after researching other companies who make a very very similar product line, and I did so primarily out of trust for the Amazon brand being behind it. This company, coated outdoor furniture (COT) has not been around nearly as long as at least one other brand, who sells virtually the same table for the same price with free shipping. I gave this three stars to advise others that though the product may be good there were many caveats to the customer service provided that could've ended up as a big problem receiving such a large and heavy item at one's house. I made several inquiries through Amazon messages as well as directly to the company via email. Most of my questions were never responded to and the ones that were were simply the easiest for them to answer. Their website is very basic and simple and their instructions are poor and do not even provide the obvious answer that you need a 1/2 inch socket wrench and open end wrench for assembly. I had asked this of the company and all they did was send me the instructions which I already had. I asked questions about shipping and was told that's out of their control and not part of their company so that's up to me. When I asked about the dimensions I might be expecting related to box sizes or weights I was told they cannot provide that. They simply said it weighs around 250 pounds. Had I not called the shipping carrier myself and asked many questions I would not have known what I needed to prepare myself for. While the final product appears fine, I can't in all honesty say that this "family owned" customer service friendly, company provided what was needed for such an expensive and large purchase. I would recommend anyone seriously considering a similar product to do the research. I was quite disappointed in the customer service provided by this company. It seemed as though this company relies solely on the product selling itself but don't expect much from the company beyond receiving their money and shipping it out in a very timely fashion.